Terms of Use & Privacy Policy

Last updated: [23/06/2025]

Welcome to TherapyFriend.ai

We’re honoured you’ve chosen to spend time here. Solace—our gentle, AI-powered companion—is here to support your emotional reflection and offer compassionate prompts.

Please read the following carefully to understand how we protect you, your data, and our shared space.

Terms of Use

1. Not a Replacement for Therapy

TherapyFriend.ai is a tool for emotional support, journaling, and gentle companionship.
It is not a licensed mental health service and does not offer therapy, crisis intervention, or medical advice.
If you’re in distress, please reach out to a trusted person, therapist, or appropriate helpline in your area.

2. Who Can Use This Site

  • You must be at least 16 years old, or have parental consent.
  • You agree to use this platform with respect for yourself and others.
  • You will not attempt to misuse or manipulate the AI in harmful ways.

3. Accounts & Membership

  • Paid features are offered through membership plans.
  • You agree not to share login credentials.
  • You may cancel your subscription at any time.

Privacy Policy

At Therapy Friend, your trust means everything to us. That’s why we are committed to protecting your data with the utmost care, respect, and transparency. We understand that many of our users come to us in moments of vulnerability, and we believe that safeguarding your privacy is foundational to creating a safe and supportive space.

We want to be clear: we NEVER sell your data. Not to advertisers, not to third parties—never. Your personal information and the conversations you have with Solace are treated with strict confidentiality.

We store only the minimum data necessary to operate and improve our services—such as journal entries, past messages (if memory is enabled), and account details. These are stored securely, encrypted, and never shared or accessed unless required by law. The only scenario in which your data would be accessed by authorities is if we were legally compelled to do so via a valid court order.

You are always in control of your data. If at any time you wish to erase everything we hold about you, you can simply say to Solace, “delete my data”—and Solace will carry out a full deletion of your records across our systems. Alternatively, if you close your account, all associated data will be automatically and permanently deleted as part of our closure process.

We believe privacy is a right, not a privilege. Our commitment is to protect your space, your story, and your sovereignty—so that you can engage with Solace and the broader Therapy Friend platform in peace and confidence.

1. What We Collect

Depending on your interaction, we may collect:

  • Your email (if you register or subscribe)
  • Your messages (to and from Solace) if you’re using our hosted GPT interface
  • Your membership data (e.g., plan, signup date)
  • Basic website analytics (e.g., device type, pages visited)

We do not sell your data. Ever.

2. How We Use Your Information

  • To improve Solace’s ability to reflect and respond meaningfully
  • To offer you journaling features or memory (when enabled)
  • To provide support, subscription management, and occasional updates

3. Your Rights

  • You may request to see or delete your data at any time
  • You may unsubscribe or cancel your account whenever you choose

4. Cookies & Analytics

We may use cookies to improve your experience. These can be disabled in your browser settings.
We use analytics tools (like Plausible or Google Analytics) to understand how people use the site—but never to track you personally.

Safety First

If we ever believe that a user is at risk of harm, we reserve the right to recommend appropriate resources and may suspend access for safety reasons.

Contact Us

For any questions about these terms, or to request access to your data:

Email: support@therapyfriend.ai
Or use our Contact Page

With warmth,
The TherapyFriend Team
Gentle support. When you need it most.

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